incadea.dms
Dealer Management Solution
The global automotive retail industry is constantly changing. Companies operating in this sector are often faced with challenges of improving efficiency, reducing costs and responding rapidly to changing market and customer demands.
New internet technologies, social media networks and the ubiquity of mobile devices are an incentive for car manufacturers to introduce new opportunities for their traditional showrooms and transform them into an innovative sales network. With this strategic approach towards shifting business demands, automotive companies are able to gain a competitive advantage.
Global dealership management software
The solution is based on Microsoft Dynamics NAV and incorporates unique features and capabilities that enable you to gain control of your dealer network and drive your business growth.
The solution has been designed based on Microsoft Dynamics NAV
Equipped with advanced and innovative features to streamline the management of your automotive retail business
Solution available in 22 languages and currencies
incadea.dms serves more than 92,000 users in 90 countries across the globe
22 unique automotive roles available
Supports complex scenarios for multi-currency, multi-branch, multi-language, different makes etc.
Automation and optimization features help you increase productivity and cooperation (barcodes, notifications etc.)
Central repository of customer information, including sales and after-sales activities, marketing campaigns, customer service and relationship management tools
Advanced analytics and reporting tools
Monitoring and analyzing real time KPIs and data
Managing key areas of your dealership on the go via mobile applications
Available on the cloud platform
incadea.dms is the new generation of global dealer management software designed to achieve higher performance.
Benefits
Enhanced performance in each area of dealership activity
Optimized key processes and better transparency of all operations performed across the dealer network
Maximized efficiency in human resources management
Boost employee productivity and performance
Improved customer experience
Better understanding of customer needs and more efficient management of key CRM processes
Monitoring od sales processes and maximized value of each lead
Instant access to up-to-date information that is essential to make accurate business decisions
INCADEA.DMS
Solution for dealer networks
New internet technologies, social media channels and the omnipresence of mobile devices are an incentive for car manufacturers to introduce new opportunities for their traditional showrooms and transform them into an innovative sales network. With this strategic approach towards shifting business demands, automotive companies are able to gain a competitive advantage
Optimized
Comprehensive and flexible
Transparent
Easy to use
One integrated solution
Designed to help you focus on innovation
The solution has been designed based on Microsoft Dynamics NAV platform and combines standard Microsoft features with extensive additional functions specifically designed to meet the specific needs of the automotive business. incadea draws on years of experience and knowledge gained during implementation of the projects carried out for 90000 end users in more than 3000 dealer locations on 90 global markets.
It is a comprehensive and innovative dealership management solution covering all functions and processes taking place in dealership networks. The solution is based on years of experience and best practices developed while working with leading companies in the automotive industry. The main idea behind incadea.dms is that each dealership process, whether complex or simple can be a base for innovation.
Flexible working environment
incadea.dms ensures the success of your team through improved employee efficiency. The solution enables dealership employees to focus on their tasks by tailoring their DMS work experience to the needs of their role.
The revolutionary Role Tailored Client creates a customized role-based experience by displaying tasks, data, integrated information and other applications that are relevant to the user and the specific role that they fulfill in a dealership. Users are able to perform their daily tasks in an optimal way. incadea provides 22 dealership roles in the following areas: Service, Parts, Vehicles, Customer Relationship Management, Finance and Controlling, Human Resources and IT departments.
Improved cooperation and greater productivity
incadea.dms includes a set of features that help effectively implement complex dealership scenarios as well as powerful tools which boost cooperation and productivity. As the solution supports multiple currencies, languages and branches, it is a perfect fit for all kinds of businesses and dealership networks across different makes and world regions.
Turning data into successful decisions
Making the right decisions requires the right information. The solution provides a set of analytics and reporting tools to help you monitor and analyze real time KPIs and business data.
You can create multiple reports, dashboards and charts offering information you need to enhance your short and long-term operations.
Put the Customer First
With incadea.dms, you can create and develop customer relationships by providing a more diversified offer across the entire dealership, from sales to services and finance. By ensuring a consistent and personalized customer experience, you can build loyalty and increase revenue.
The heart of incadea.dms is relationship management – an integrated CRM tool that was designed to effectively manage your business processes, improve sales performance and increase customer satisfaction. Lead Management (sales and after-sales stages), Contact Management, Campaigns and Segmentation are just a few of the features that support your customer communication strategy.
Company on the go
The benefits of implementing the mobile application include: engaging leads, a wider range of services and simplifying dealership processes.
Product capabilities
General Ledger
The accounting system that integrates all business operations of a dealership is the core of the solution. Business process bookings and inventory management data are updated in real-time. This ensures greater efficiency of accounting processes, better control of company finance and improved service quality.
Management and Controlling
Powerful analytical tools are essential for monitoring company’s performance and identifying development opportunities as well as potential problems. With its integration capabilities, incadea.dms provides access to detailed data and documents you need to make critical business decisions.
Service Management (Workshop)
Service Management application guides the user through the entire service process, from appointment management to invoicing and automated planning of after-sales activities, including customer satisfaction surveys. All information concerning service history, availability of parts and planned customer services it kept up-to-date and is always at your fingertips. The solution also provides OEM interfaces to technical systems, including parts catalogs, central service and warranty systems, which means the warranty process is integrated into the service process. The Service Management module facilitates the handling of customer service inquiries and organizing resources for greater efficiency, which contributes to increased customer satisfaction.
Vehicle Management
incadea.dms provides easy access to vehicle data that is essential to have effective conversations with customers. The management has valuable insight into data concerning stock vehicles, such as age, finance and margins. Having this information close at hand, you can optimize your vehicle inventory. The purchasing process of vehicles as well as the preparation of sold vehicles, in cooperation with the workshop, run very smoothly due to the integrated functionality. You can manage the service in a coherent and continuous way. This is particularly relevant in the case of new and used vehicles.
Parts Management
Parts Management is a comprehensive functionality that provides tools to successfully manage all operations across their parts department. With features such as seasonal order parameters or spare parts tracking, incadea.dms helps dealers maximize their investments in parts inventory. By offering real-time integration between the parts and service departments, the solution ensures that the customer gets the right part at the right time. The warehouse can be organized on multiple levels. Automated features enable you to eliminate the manual exchange of parts between branches or organizations.
Relationship Management
The Customer Relationship Management (CRM) module, as a part of incadea.dms, provides dealers with the end-to-end management of the prospect life cycle and customer relationship. CRM supports dealers in managing the entire prospect and customer relationship life cycle. The solution helps them to create sales opportunities by managing leads provided by OEM producers and to attract showroom prospects through business intelligence tools and comprehensive analyses of dealers’ service files. With CRM, you can manage the customers’ service requirements by informing them when their vehicle requires servicing. It provides tools to effectively control service campaigns and respond to customer requests. incadea.dms ensures access to up-to-date financial, sales and service information used by dealers to serve their customers and prospects more effectively.
Data Exchange
The Data Exchange module is a platform that optimizes external communication by quick data reading and effective exchange of information. It is a versatile and adaptable tool that can be adjusted to the specific needs of your dealership. The module facilitates the exchange of data between dealers, vendors, mainly OEMs and importers. You can import, export and process master data of all main business areas such as vehicles, sales, parts management and other car dealerships. With a user-friendly interface, monitoring and processing of data, as well as reviewing vehicle history data proceed quickly and smoothly. The Cockpit functionality, a part of the Data Exchange module, allows you to effectively register, monitor and process all data exchange transactions. This way, information concerning the availability of parts and planned servicing is always kept up to date and easily accessible.
Cash Register
The Cash Register add-on module is fully integrated into incadea.dms. It facilitates the settlement of customers’ cash, check and card payments and supports multiple currencies and cashpoints. You can settle also vendor payments and cash transactions that were already posted on the general ledger accounts. The Cash Register module ensures complete access to all transaction data.
Importer Management Module (IMM)
The IMM module has been designed based on comprehensive DMS functionality of incadea.dms, including specific requirements of importers. It supports the process of importing vehicles and parts and streamlines the settlement of related costs. If the solution is integrated into importer’s system, dealers can access the system to order parts or book vehicles. With incadea.dms, you can work on a secure and fully customizable portal and reduce time that is needed for transaction registration. Importers have the ability to manage the cooperation with dealers and provide them with adequate permissions to access the system. They are able to review budgets agreed with manufacturers and related dealers, which has a positive impact on day-to-day operations. Advanced CRM features support the management of importer’s campaigns and a continuous profiling of customer data by using integrated dealer systems.
Open Accounting Interface (OAI)
The OAI is an optional module which enables you to display data in external financial systems by using a generic interface in case the internal incadea.dms system cannot be used.
ERP system calculator
Are you interested in the solutions we offer?
Go to our Online Configurator. Select your solutions and functionalities and check the price.
