Microsoft Dynamics NAV helpdesk
Work of ERP system consultants does not end after start-up of the system. During daily operation unforeseen circumstances may emerge resulting from incomplete knowledge of the users or because of unexpected events occurring during system implementation. To meet the need for constant access to knowledge and experience of our consultants providing assistance in work with the system IT.integro offers services of our helpdesk department. An independent team of consultants dealing exclusively with current problem-solving of the user is at our clients’ disposal.
IT.integro ensures the best helpdesk department
for users of Microsoft Dynamics NAV installations
- The longest track record in implementation support
(since 2000, it was then based on a team of just several Navision consultants.
A separate helpdesk department dealing exclusively with current problem-solving (since 2003) - Currently, helpdesk services are provided by six service consultants of various specialties with the support of more than 40 implementation consultants
- We support more than 50 installations with more than 1000 users.
As part of fixed service agreements, we offer a wide range of services, depending on the customer’s needs:
- hot-line services
- a guarantee of short reaction time and timely notification execution
- the possibility of buying the desired support hours pack in special discount prices
- we are ready and willing to extend the number of support hours, as the need arises
- remote audits of Microsoft Dynamics NAV installations
- remote or on spot audits of server environment
- control of backup copies preparation
- visits at client’s location, summarizing received problem notifications, and pointing out potential system modifications
- periodic bulletins including articles on commonly occurring and reported system problems, as well as other seasonal news
- Tax Alerting — keeping clients up-to-date with new regulatory changes and their enforcement in updates and upgrades of the system, for clients with active Enhancement Plan it is possible to install all updates published by Microsoft
